Four Stars First class specification, meaning large rooms with high quality level contemporary fittings, good sound insulation. In holiday hotels particularly, establishment offers a wide range of services (e.g. wellness, sports, gastronomy, seminar facilities), and a high standard of customer service. Differentiation to three Stars: more spacious, very high quality furnishings in very good state due to high level of maintenance. Guests expect a high standard of customer service and attention.