In all star classes (1 - 5*) there is an additional quality mark - "Superior". In order to achieve this addition, for 3*Superior and 4*Superior as well as 5* and 5*Superior a mystery guest check is necessary.
What does this mean for the hotel guest?
The "S" in each of the star classes denotes "Superior", "service", "subjective perception" and "soft criteria" and defines a clear "extra" in service provision and quality.
What does this mean for the hotelier?
Criterion 245: mystery guest visits must be carried out, evaluated and recorded by a third-party provider on the initiative and at the expense of the establishment at least once within the classification period. A list of these third-party providers can be obtained from the Mystery-Guest-Pool organised by the Hotel Association.
The course of action for 3*Superior and 4*Superior, please contact the relevant professional body in your federal state. For 5* and 5*Superior contact the Hotel Association.
Who can offer mystery guest visits in line with the classification procedures?
Mystery guest visits in line with the Austrian Hotel Classification can only be provided by firms that are listed in the Mystery-Guest-Pool organised by the Hotel Association.