The Hotel Classification System

The Austrian system of hotel classification is a uniform system that is effective throughout Austria. The hotel classification offers guests and tour operators a reliable guide to hotel and accommodation offers and a uniform measure of their quality standards.

The rating criteria are based on current market research results and reflect the guest expectations for the respective categories. This relevance to the present ensures that the dynamism of the hotel industry is complied with and that the guest can be confident that his or her expectations and wishes are taken into consideration in the classification procedure.

The assignment of Stars is conducted by an independent committee on the application of the establishment. Regular inspections and a system of regular self-checks ensure quality. Member establishments are free to use the services of the "Professional Groups" of the Wirtschaftskammer (Austrian Federal Economic Chamber) such as the "Fachverband Hotellerie" (Austrian Professional Hotel Association) at their own choosing.

The guidelines for the classification of hotel and accommodation establishments distinguish between ‘full service establishments’ ( e.g. hotel, pension, guesthouse) und ‘bed and breakfast’ establishments (bed and breakfast hotel, bed and breakfast). The differences between full service establishments and bed and breakfast establishments concern the catering services. For apartments or similar establishments which offer no or only limited services to guests, special guidelines apply.

The criteria catalogue for the Austrian Hotelclassification consists of a mixed system of minimum criteria that must be fulfilled without fail, a minimum number of points and additional points. This mixture results in the number of stars to be awarded.