In order to be classified, the general appraisal criteria that apply to all categories as well as the criteria for the individual categories must be satisfied in full. General appraisal criteria, the overall impression and the state of repair, as well as the cleanliness of the establishment, are conditions for acceptance into the Austrian hotel classification system. In addition, the following points are also important for classification into the appropriate category:

• The quality of service. This includes staff conduct and appearance, apparel, friendliness and the competence of management and the employees.
• The external appearance. This includes among other things the sign posts, access road, driveway, car park, gardens.
• Hotel specific entertainment and additional facilities (e.g. indoor swimming pool, sauna, convention rooms, gardens, garage parking spaces, etc.).
• Guest satisfaction (frequency and handling of guest complaints).

If you would like to download the criteria catalogue, please here.