One Star Simple specification, meaning that the fixtures and fittings that are necessary for a normal length of stay in the establishment are, in particular, provided clean and in a flawless state of repair. A very price-conscious class of guest, who is first and foremost looking for an overnight stay. The guests value the affordable price.

 

Two Stars Functional specification with comfort, price-conscious class of guest, who also look for a restricted offer (TV, drinks etc.) along with a basic overnight stay. Differentiation to one Star: the rooms are more comfortable and are equipped with colour TVs and bathroom units. Differentiation to three Stars: the quality of the specification is measured by its functionality and cleanliness, the materials used are less important. The guests value the slightly expanded offer at an affordable price.

Three Stars Accommodation with an upmarket and consistent specification and with a homely character. Class of guest that demands a certain level of comfort beyond the basic overnight stay service (bathroom/shower, restaurant meals, drinks etc.), upmarket service provision (reception, drinks, snack bar, etc.). Differentiation to two Stars: tasteful materials, more spacious, activity / relaxation possibility (e.g. corner seating unit, desk) in guest rooms and in hotel common room. Differentiation to four Stars: smaller areas, although good state of repair, older equipment possible. Guests value the mid range offer at optimal price.

Four Stars First class specification, meaning large rooms with high quality level contemporary fittings, good sound insulation. In holiday hotels particularly, establishment offers a wide range of services (e.g. wellness, sports, gastronomy, seminar facilities), and a high standard of customer service. Differentiation to three Stars: more spacious, very high quality furnishings in very good state due to high level of maintenance. Guests expect a high standard of customer service and attention.

Four Stars Superior On the basis of 4* hardware that is consistently first rate, of a high quality level and contemporary throughout the hotel, ‘Superior’ means a clear ‘extra in terms of service provision and customer service, the quality of which is checked during a ‘Mystery Guest’ check as part of the classification. 4* Superior is a quality and marketing distinction for top of the range establishments in the 4* category (no Star category of its own). Differentiation to four Stars: a clear ‘extra’ in terms of customer service, as well as ‘immaculate’, with 4* category appropriate hardware in all areas.

Five Stars Exclusive, luxurious specification, meaning fine, high quality and elegant materials with uniform design; architecture, configurations, ambience, service provision and class of guest as found in luxury international hotels. Only a few hotels reach this standard. Differentiation to four Stars: luxurious, unmistakable character of establishment, all hardware in immaculate condition, perfect quality of customer service with very high employee attention to detail. Very generously proportioned guest rooms, including divided sleeping and living sections (suites). Guests expect international luxury hotel standards without compromise.